Values

The following values are the central focus of Thomas Holt Villages:

Welcoming

Recognising that our Villages are our Residents' homes and therefore Residents and Clients should feel as if they are in their home.

Respectful

Recognising that all Residents, Clients and our Staff deserve and are entitled to have their human rights respected.

Empathy

Recognising that people who use our services and facilities do so because of their requirement for specialised care and support and that we provide this care and support in a way that enhances their feelings and security and comfort.

Integrity

Recognising that our Management and Staff acknowledge the importance of being trustworthy and that our relationships with our Residents, Clients and the Families will be beyond reproach.

Sustainability

Recognising that our ability to provide service is dependent upon our continuing commitment to continuous quality improvement and financial viability.